Our Supply Chain Management Division (SCM) provides customers with up-to-date status regarding their contracts and projects.
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SCM’s Central Planning Division (CPD) serves as a contact point for our customers throughout the order life-cycle. CPD acts as a liason between the company and the customer to provide the latest updates to contract and project status. In addition to handling contract and project enquiries, CPD coordinates timelines and schedules for production, site services and engineering activities through integrated project plans.
CPD works with other SCM divisions to effectively manage a customer contract from beginning to end in accordance with the contract’s requirements and milestones to ensure a smooth flow of activities and deliverables as per the agreed-upon project plan. In doing so, SCM is able to provide FPI customers with customized product and service offerings, boosting the unique selling proposition of FPI as a “Solution Provider.”
The Group operates a strict ISO 9000 set of procedures which each department must follow in order to ensure the smooth running of client relations.